Frequently Asked Questions

Frequently Asked Questions2018-09-27T17:49:25-06:00
Is my loved one allowed to leave at any time?2017-07-06T15:53:41-06:00

Yes. Before you leave, please check with the QMAP (Qualified Medication Administration Professional) on-duty to receive any medications the resident will need to take with them. Also, please sign the resident out on our Sign Out sheet. Have a fun trip!

Am I allowed to visit my loved one at any time?2017-07-06T16:01:00-06:00

Mostly. Our facility is unlocked at 6:00 a.m. and locks again at 10:00 p.m. The only reason we would discourage family members/friends from visiting is an outbreak (influenza, norovirus, etc) in our facility or if you have an illness that could spread to our residents.

Can a family member, such as a daughter or grandchild, stay the night with my loved one in your facility?2017-07-06T16:01:07-06:00

Absolutely. Please remember if you need to leave during the night, our staff will need to unlock the door for you. If you try to leave while the doors are locked, the alarm will sound. For stays beyond two nights, the family member will need permission from the Executive Director and may be asked to complete a tuberculosis (TB) test and a background check. All persons shall abide by house rules when staying in CCAL homes.

Can I come eat with my loved one?2017-07-06T16:01:16-06:00

Yes. Please try to RSVP the day before you would like to join us for a meal. However, you are welcome to stop by any time and, most likely, we will have enough food. We kindly ask that you make a $5.00 donation for your meal. For holiday meals, the amount is increased depending on what is served.

Can my loved one and I use the common areas of the house?2017-07-06T16:01:23-06:00

Yes. The entire house, with the exception of the staff offices, are yours to use. Please enjoy our gardens, sunrooms, living rooms with media centers, and craft rooms. Ask an Activity Coordinator or caregiver where you might find games and movies to enjoy!

Can my loved one take a bath or shower at any time?2017-07-06T16:01:29-06:00

Our residents have assigned bath and shower days, which can be found in your move-in packet. If the resident has an in-room shower, and our RN has cleared the resident to shower alone, then yes, the resident may shower at any time. The whirlpool room and shower room remain locked for safety.

I’m concerned my loved one is not showering enough or is skipping showers. What should I do?2017-07-06T16:01:39-06:00

Any staff member at CCAL can assist you in looking at past shower records to determine the last shower date. We never force a resident to shower, but we creatively encourage. We also welcome help from family on these matters. We do our best to help residents stay hygienic while keeping their rights and dignity intact. You may also contact the RN if that will make you more comfortable. If the resident showers independently and is not grooming appropriately, the RN may suggest an increase in care level to assist your loved one with this task.

Can my loved one do laundry at any time?2017-07-06T16:01:50-06:00

If your loved one is capable and inclined to do laundry, they may do so at any time.

What time are meals? Can my loved one have a meal at any time of the day?2017-07-06T16:02:00-06:00

Breakfast is served between 7:00 and 8:00 a.m. During this time, we typically provide eggs to order, a meat dish, and a carbohydrate dish. Lunch is served at 12:00 p.m. and dinner is served at 5:00 p.m. If your loved one does not make it to breakfast, they are always welcome to have a lighter breakfast such as cold cereal, toast, oatmeal, or yogurt. If a resident is sick and unable to come to the dining room, they may have a tray sent up to them. Trays typically arrive 20-30 minutes after meal times. Our kitchens are staffed from 6:00 a.m. to 7:00 p.m., so at any time your loved one may request a lighter meal such as a sandwich or soup. We also keep snack trays available 24/7. We provide daily snacks to each room at mid-morning and mid-afternoon.

If my loved one is having unusual pain such as a headache or a sore back, can they request a pain reliever such as Tylenol or Aleve? What about Tums?2017-07-06T16:02:11-06:00

Any medication we administer to the resident must be on their Medication Administration Record (MAR). Please ensure we have a doctor’s order on file if you believe your loved one will need a specific medication frequently. Please note, residents on our Medication Administration Program are not allowed to keep medication in their rooms unless ordered by a doctor.

I don’t see any activities on the schedule that my loved one will enjoy. What do I do?2017-07-06T16:02:24-06:00

We always welcome new ideas and activities! Please contact the Resident Services Manager and together we can add group or one-on-one activities your loved one will enjoy.

It is difficult for my loved one to get out and about. I’m worried about their safety when leaving the house.2017-07-06T16:02:58-06:00

During each trip, there are at least two CCAL staff present. We are careful to assist each resident off and on the bus and into our destination. All mobility devices accompany us, such as walkers and wheelchairs, and our bus is equipped with a handicapped lift. We never take residents out in weather below 20 degrees, when there is active snowfall, or when there is ice present on walkways.

Is there always a nurse on duty?2017-07-06T16:03:09-06:00

Our RNs are scheduled and working in each house Monday through Friday, but are always on-call and able to be reached 24/7 for consultation.

Is my loved one able to keep food in their room?2017-07-06T16:03:18-06:00

Yes. If your loved one is unable to keep their room clean or allows food to spoil, our staff can help ensure the room stays pest free, if we have permission.

Does CCAL provide transportation for activities such as doctor’s visits, church, etc?2017-07-06T16:03:29-06:00

Partially. CCAL only provides transportation to activities that are scheduled on our Resident Services calendar. This includes a biweekly trip to Walmart to shop for essentials.

Can my loved one keep money with them?2017-07-06T16:03:43-06:00

Yes. We recommend residents do not keep items of significant value in their rooms, but residents are more than welcome to utilize a personal safe inside their room. We do participate in activities frequently that require residents to bring their own money, such as Walmart shopping or trips to Blackhawk for gambling.

Can I bring a family pet on a visit?2017-07-06T16:03:52-06:00

Absolutely! Any visiting pet needs to have current shots and shot records available.

Will my loved one have privacy?2017-07-06T15:51:12-06:00

Absolutely. Our staff is trained on the “Three Knock” system. Knock the first time, wait for the resident to answer. Knock the second time, announce your presence. Knock the third time, then enter cautiously. We also train our staff how protect and preserve our residents’ dignity while giving a shower or tub bath. Furthermore, we require all residents to dress appropriately while in the common areas of the house.

Can my loved one adopt a pet while living at CCAL?2017-07-06T15:50:59-06:00

Yes. Please speak with the Resident Services Manager to determine the best course of action when bringing a new pet into our facilities.

Can I volunteer at CCAL?2017-07-06T15:50:43-06:00

Yes! There are multiple opportunities for families to volunteer in our facilities. Please speak with the Resident Services Manager about these opportunities.

Does CCAL conduct criminal background checks on all of their employees?2017-07-06T15:50:34-06:00

Absolutely. CCAL does a thorough background check as well as multiple reference checks before hiring any employees. Similarly, all volunteers also go through a similar process before beginning their volunteer programs. We understand how important your loved one’s safety is, and CCAL takes this matter very seriously!

Does the community train staff on elder abuse or neglect? Is there a policy for reporting such abuse?2017-07-06T15:50:23-06:00

Yes. We train all employees during orientation on mandatory reporting, as well as posting our Ombudsman information prominently in all of our houses.

Does CCAL allow hospice services to care for the residents in-house?2017-07-06T15:50:00-06:00

Yes. Each family is able to choose their own hospice service, which will then provide care in addition to what CCAL provides.